Occupational Health and Safety
It is vital for each and every employee to maintain and strengthen both his and her mental and physical health in order to shine and flourish professionally. This is only possible in a safe and comfortable work environment. We place the top priority to human life, safety and legal compliance, and support the occupational health and safety (OHS) of employees.
Medium- to Long-term Vision
Toshiba aims to provide a work environment where employees can create value and raise productivity while being free from risks and concerns.
- Percentage of companies that have acquired ISO 45001 certification:
Toshiba will gradually shift over to ISO45001 certification.
- Percentage of companies that have acquired ISO 45001 certification:
(FY2020, manufacturing companies of Toshiba Group in Japan)
Implemented measures against COVID-19
- Took steps to prevent infection
- Created a contact system in the event of employee infection
- Manage attendance rate at a low level by introducing a basic policy of working from home
- Disseminated information about health management for working from home
Future Challenges and Approaches
To uphold OHS as one of our top management priorities, we will implement measures to build a safe and comfortable work environment, including improving the safety of facilities and working conditions and ensuring compliance with basic safety rules, and will mitigate risks based on risk assessments. We will also provide education to improve employees' health literacy, such as health consideration training for management and self-care education for all employees, and promote measures supporting independent health management for employees in line with work styles that are becoming the new normal.
- Occupational Health and Safety Management Policy and Occupational Health and Safety Management Declaration
- Promotion of OHS
- OHS Management System
- Raising Awareness and Education on OHS
- Occupational Accidents
- Measures to Maintain and Enhance Health
- OHS Management in the Supply Chain
Occupational Health and Safety Management Policy and Occupational Health and Safety Management Declaration
Occupational Health and Safety (OHS) Management Policy
The Toshiba Group OHS Management Policy was established in 2004 in response to the declaration of commitment to OHS by the top management with a goal of all employees sharing the commitment. The content was revised together with revision of The Essence of Toshiba in 2018 and the new content specifies our consideration of the people working in diverse conditions related to our business, including independent contractors as described in item 4 of the Toshiba Group OHS Management Policy, based on the requirements of ISO 45001, a new standard for OHS management systems.
Occupational Health and Safety (OHS) Management Declaration
For Toshiba Group to resolve social issues and contribute to the further development of society, it is necessary to promote work style reform that includes enhancing the work environment and reforming operations so that employees feel that work is rewarding. Steadily promoting work style reform is a key to ensuring that each employee is safe and healthy, works in a lively manner and leads a fulfilling life, and as such, it is important to take steps aimed at boosting health and safety to increase employees’ vitality.
Toshiba Group has made further improvements to its OHS management activities and codified them into the OHS management to penetrate them throughout the organization from top management to all employees. We declared the launching of this policy at the Toshiba Group CSR Conference in December 2018.
We designated the executive in charge of Human Resource and Administration Division as the Chief Health & Safety Officer (CHSO) and formulated the Toshiba Group OHS Management Declaration to specify the roles in the field of OHS management to be fulfilled by executives, managers, OHS staffs and employees. The CHSO is in charge of making the Declaration well known within the Group.
In addition, to spread awareness of OHS management, we established an OHS Management Conference (described later) chaired by the CHSO in FY2019 and convened on a regular basis.
Promotion of OHS
Specific OHS activities of Toshiba Group are carried out at each of the business sites (or individual Group companies) based on measures to achieve the OHS objective transmitted from the corporate department, which is the supervisory division of the Group, and Group companies, under a line management system that covers all personnel from top management through to employees.
Toshiba Group OHS Promotion System in Japan
Statutory activities at each business site (or Group company) in Japan include the appointment of dedicated OHS staff and the establishment of an OHS Committee. Many sites and Group companies go beyond this to set up other autonomous OHS activities, such as specialist or workplace committees tailored to the work process and their risk factors.
OHS management structure of Toshiba Group business sites in Japan
Participation, Discussion and Communication at Different Levels
Toshiba Group in Japan provides the following opportunities for communication.
|Corporate and corporate staff division||President and CEO and executives of Toshiba and presidents of key Group companies||OHS Management Conference (biannual)||Deliberation and discussion of Toshiba Group OHS management measures|
|Toshiba Union Headquarters (general employee representative)||Central OHS Committee
|Discussion and information sharing on Toshiba Group OHS measures|
|OHS supervisors (Officers in charge of OHS) at Group companies||Toshiba Group OHS Supervisor Meeting (annual)|
|Group company||Employee representative||OHS Committee, etc. (depending on company)||Implementation at individual companies as needed|
|Business site||Labor union management at business sites (employee representative)||OHS Committee Meetings (statutory) (monthly)||Deliberation and discussion of OHS measures at business sites|
|Subcontractors, etc.||OHS Liaison Committee Meetings (depending on business site)||Discussion and information sharing on OHS-related matters at business sites|
|Construction site (as principal contractor)||Related contractors||OHS Consultative Meetings (statutory) (monthly)
* Consultative organization in which the specified principal employer and all related constructors participate
|Discussion of matters related to disaster prevention in production processes|
Since FY2019, Toshiba has been holding the OHS Management Conference every six months as an opportunity to communicate with top management regarding OHS management. The Conference is chaired by the CHSO and attended by the President and CEO, the executives of Toshiba, and the presidents of key Group companies. They verify the general condition of Toshiba Group’s OHS and the progress of measures as well as to deliberate on objectives and measures for coming fiscal years.
In addition, together with Toshiba Union Headquarters, we co-host the non-statutory meetings of the Central OHS Committee in January and the OHS Debriefing in June. We are striving to ensure that Company-wide health and safety measures take into consideration the perspectives of employees through close communication with the Toshiba Union Headquarters. At the Central OHS Committee in January 2021, we shared with the Toshiba Union Headquarters Company-wide OHS objectives for FY2021 as well as the need for further improvement of our OHS management systems (OHSMS) based on the fact that we have shifted from OHSAS 18001 to ISO 45001 in FY2020.
As a means to laterally share information among Toshiba Group in Japan, we hold the Toshiba Group OHS Supervisor Meeting once a year that is attended by OHS Supervisors from Group companies and business sites. They report on matters such as the incidence of occupational accidents and objectives that are to be promoted Group-wide, as well as efforts for high priority issues and the activities undertaken at each site.
We also hold the statutory OHS Committee at business sites once a month as an opportunity for employees to participate, discuss and communicate with each other on health and safety issues. The meetings are used to deliberate and decide on various measures related to the OHS management system such as the basic OHS policy at the business site, annual objectives and OHS promotion plans. In view of their importance, meetings of the OHS Committee have been held in online format since April 2020 to maintain regular meetings while helping prevent the spread of COVID-19 by minimizing contact. Further, we are striving to ensure appropriate communication with entities involved in the Group’s business by securing opportunities for OHS Subcontractor Meetings and OHS Consultative Meetings that include resident subcontractors at business sites and related subcontractors at construction sites managed by a Toshiba Group company as the primary contractor.
Toshiba Group overseas has established an appropriate system in accordance with the laws and OHSMS requirements of the country where the company is located.
For Reference: Toshiba’s Heritage of OHS Activities
The history of Toshiba's OHS activities goes back to the days of Toshiba's predecessor, Tokyo Electric. In 1914, Toshibumi Gamo, then chief of general affairs, witnessed a tragic electrocution accident, and thereafter dedicated his life to safety-related activities. He became a central figure in Japan's safety movement, setting up the Association for Prioritization of Safety (Anzen Daiichi Kyokai) with Kakichi Uchida and others in 1917. The green cross that is used on safety flags in Japan is said to originally be designed by Gamo, and have been used as a symbol in the National Safety Week.
Toshiba Group has inherited this DNA and placed the top priority to employees' OHS. Thanks to the efforts made over the years, Toshiba Group's domestic occupational accident incidence (accident frequency rate) has remained below the average of the manufacturing industry in Japan.
OHS Management System
Toshiba Group defines fatal accidents or accidents for which more than one person requires leave from work at the same time as serious accidents and strives to eliminate them. Although Toshiba Group companies are engaged in a wide variety of industries, there are industries where the risk of a severe accident is relatively high, as judged from past cases. We, therefore, identified target industries to introduce the international OHSMS standard based on third-party assessment and have been incorporating OHSAS 18001 and acquiring external certification for manufacturing companies in those industries since FY2007. In FY2020, we transitioned to ISO 45001*1, and, all manufacturing companies and 44 non-manufacturing companies (accounting for 75.1% of all personnel from Group companies in Japan) in Toshiba Group in Japan and 38 companies (accounting 79.8% of all personnel from Group companies in overseas) Toshiba Group overseas have acquired the certification. We visualize OHS management system by continuously evaluating and managing OHS risk through risk assessment based on OHSMS and ensuring legal compliance*2.
In addition, Group companies that fall outside the scope of ISO 45001 certificate acquisition also operate under an OHSMS in accordance with guidelines set by the industry or a simple PDCA cycle based on their respective OHS Management Policy and promotion plan. The corporate staff division is working to raise the level and make improvements to our OHSMS by regularly assessing the processes of our activities.
- *1 An international standard for OHSMS established by the International Organization for Standardization (ISO) in 2018
- *2 Refers to the following major regulations which fall under the scope of ISO 45001 compliance:
- ・Industrial Safety and Health Act
- ・Ordinance on Industrial Safety and Health and other related regulations
Prevention of organic solvent poisoning / Prevention of health impairment due to specified chemical substances / Prevention of health impairment due to ionizing radiation / Prevention of anoxia / Prevention of lead poisoning / Prevention of health impairment due to asbestos / Health standards in the office / Safety of boilers and pressure vessels / Crane safety / Gondola safety, etc.
- ・Other related laws and regulations
Pneumoconiosis Act / Working Environment Measurement Act / Health Promotion Act / Act for Maintenance of Sanitation in Buildings / Poisonous and Deleterious Substances Control Act / High Pressure Gas Safety Act / Fire Service Act / Road Traffic Act, etc.
ISO 45001 Certificate of Registration
In general, the OHSMS operated by Toshiba Group companies in Japan covers employers (company) and employees (including dispatched workers and temporary workers) in accordance with the Industrial Safety and Health Act. However, subcontractors (people engaged in business related to the Group’s operations such as resident subcontractors and other subcontractors) are asked to cooperate with and participate in various OHS activities. We identify and assess the risks each subcontractor may face and inform them of these risks via an initial educational program for entry to the site. We also share the measures we take through OHS Subcontractor Meetings, provide the opportunity for communication and coordination, and jointly implement emergency training.
Evaluation and Control of Risks Associated with Safety and Health
Identification and Risk Assessment of Hazards Related to Safety and Health
Toshiba Group in Japan conducts two types of risk assessment (general OHS and chemical substance) based on guidelines concerning investigation into dangerous and harmful operations stipulated by the Japanese government. This helps us to identify hazards*1, evaluate risk and formulate control measures*2 in the course of operating our OHSMS. With this risk assessment, Toshiba Group employees strive to identify the hazards that may be encountered by them as well as subcontractors and visitors.
To ensure the effectiveness of our risk assessment, we provide training to OHS staff and risk assessors to enhance their capabilities. We also verify the validity of risk assessment findings through an annual review by members of the division which has the risk and auditing by the OHSMS Internal Audit department.
In addition, for anything designated as an emergency situation in the risk assessment, we have established response procedures and if required, regularly conduct evacuation drills that also include subcontractors in order to ensure smooth evacuation in the event of an emergency.
At Toshiba Group overseas, especially companies that have obtained OHSMS certification, we carry out risk assessment in accordance with the requirements of the standard and implement measures against extracted risks.
In the event of an occupational accident, Toshiba Group identifies the hazards and causes and assesses the risk prior to the accident and following the implementation of assumed measures to ensure that corrective measures are taken within the Group.
- *1 In addition to risk assessment as a means of identifying hazards, we conduct risk prediction activities prior to work, make close call reports and have top management, industrial physicians and health officers implement workplace inspections to complement this.
- *2 Toshiba selects the control measures to reduce the risks according to the following hierarchy:
(1) elimination, (2) substitution, (3) engineering controls, (4) signage/warnings and/or administrative controls, (5) personal protective equipment.
Disaster Prevention Measures
We reflected our fundamental approach to mitigating the risk of natural disasters in Japan such as a large-scale earthquake or storm and flood damage in a Basic Guideline for Disaster Prevention Countermeasures and Business Continuity Pl an (BCP) for the Group. The basic guideline prioritizes the life and personal safety of employees, and is based on the policy of protecting our social credibility, property and equipment, and fulfilling our corporate social responsibility to customers, shareholders and other stakeholders.
The guideline stipulates the role of Toshiba’s corporate staff divisions, Toshiba Group companies and business sites in drafting and implementing policies and measures regarding disaster prevention and formulating a BCP so that each company and organization can prepare for disasters in accordance with their role. In addition, we established Toshiba Group Disaster Countermeasures Headquarters, headed by the President and CEO of Toshiba, to coordinate with disaster response headquarters at Toshiba Group companies and business sites. This framework enables the coordination, direction and support of relief and recovery efforts.
To prepare for future disasters, we are also taking steps including creating regulations, introducing educational programs and conducting drills for employees, and stockpiling items and equipment required in a disaster.
Examples of Activities
- Development of a Disaster Prevention System
- Maintenance of a Company-wide disaster prevention system (establishment of regulations and guidelines, etc.)
- Development of a fire defense plan and fire and disaster prevention management regulations as well as the creation of a promotion framework at each company and business site
- Implementation of Educational Programs and Drills
- Provision of educational programs on fire and disaster prevention for employees and issuance of a guidebook to raise awareness on disaster prevention
- Implementation of training (evacuation drills, safety confirmation, operational training of disaster response headquarters)
- Deployment of Supplies as Disaster Countermeasure
- Securing supplies to prepare for a disaster at each site
- Development of emergency communication infrastructure within Disaster Countermeasure Headquarters and between disaster headquarters at each company and business site
(Deployment of satellite mobile phones and mobile phones exclusively for emergencies)
Further Response to Crisis-Related Risk
Toshiba Group seeks to prevent and avoid damage to parties and facilities related to our operations in countries and regions in addition to Japan as well as to prevent and avoid damage these parties and facilities may cause to third parties. In the event of such a damage, we have established and operate a basic policy for safe operations overseas with the aim of minimizing the damage.
When implementing a new project, we confirm risks in advance as required through such means as risk assessments covering local laws and regulations, the surrounding environment, infrastructure, facilities, and substances used.
Prioritizing Life, Safety and Compliance in All Business Activities
Toshiba Group has set items related to health and safety (Toshiba Labor Agreement and work regulations in Japan), and when faced with life-threatening risk, employees are required to take the basic action of first reporting to their supervisor (or the administration division) and then following the instructions given. However, employees are permitted to prioritize evacuation in order to protect themselves when it is difficult to make a report in a timely manner. Employees will not be treated unfairly in such a case.
Raising Awareness and Education on OHS
Message from Top Management to All Employees for National OHS Weeks
Every year at Toshiba Group, during National Safety Week in July and National Occupational Health Week in October, the top management of Toshiba sends a message to all employees to share their firm resolve to ensure OHS. The President and CEO and CHSO both convey messages from FY2020.
In addition to messages to the entire Group, top management at each Group company and business site, including those overseas, sends messages to all their employees and develops their own OHS initiatives.
Toshiba Group OHS Conference
First held in 1975, the Toshiba Group OHS Conference has been held every December to share information for the purpose of raising the level of OHS activities and generating greater awareness about OHS management. The main participants are top management, labor union representatives, and people in charge of OHS activities in Toshiba Group in Japan. Companies and business sites as well as to small-group activity programs and improvement proposals by individuals that set an example for others are commended for their excellent OHS-related activities through the granting of the President and CEO’s Award for Excellence. Since FY2008, the Conference has been integrated with the CSR Conference, and the CEO commends the efforts in OHS management made by overseas Group companies in addition to those in Japan. In FY2020, we did not hold the conference with physical attendance to prevent the spread of COVID-19. Instead, we opened a special internal website, Sustainability Forum, to share information on awarded activities.
We established regulations for OHS awards consisting of awards for OHS promotion and OHS improvement as well as OHS slogans with the aim of enhancing the Group’s safety management and the three occupational health management* activities along with raising awareness of employees’ participation in OHS activities.
In FY2020, two business sites won the OHS promotion award, two groups won the OHS improvement award, and one slogan each was commended for safety and health. The winning slogans will be used in OHS posters for the next fiscal year at Toshiba Group business sites throughout Japan.
* This refers to the following three types of occupational health management: (1) Operational management, which defines procedures for preventing environmental pollution, and reducing exposure to harmful substances as well as workload, and their suitable implementation; (2) Operational environment management, for identifying and evaluating factors that may cause harm in the workplace through statutory working environment measurement and risk assessment of chemical substances to ensure the best conditions possible; and (3) health management to confirm the health condition of each employee through medical examination, detect abnormalities early on, prevent exacerbation, and take medical and work management-related steps to recover a healthy condition.
Examples of OHS Award Winners for FY2020
Education and Training for OHS
Toshiba Group in Japan conducts various types of OHS-related educational programs for each level of the organization, from Toshiba through to business sites.
Toshiba conducts regular Company-wide OHS training programs for entry-level and mid-level employees engaged in OHS as well as for industrial physicians and occupational healthcare staff to enhance their skills as OHS staff. We also strive to boost health literacy through e-learning on health-related matters for all Toshiba Group employees in Japan.
In addition to the education required by the Industrial Safety and Health Act, we provide unique courses and training tailored to the conditions and issues of the business site as well as programs for employees engaged in OHSMS in an effort to enhance the capabilities of personnel engaged in OHS.
Toshiba Group overseas ensures the competence required for OHSMS in accordance with the actual situation in each country.
|Educational program||Target||Period||Number of attendees|
|Training for OHS staff (employees in charge of OHS activities)||Employees in charge of OHS activities at Toshiba Group in Japan||July 2020||143|
|Education for new employees in charge of OHS activities||Employees who have been in charge of OHS activities at Toshiba Group in Japan in the past year||September 2020||65|
|Introductory education for new industrial healthcare professionals||Industrial physicians and public health nurses who joined Toshiba Group in Japan||At time of joining the company and after three months||9|
|Education for industrial nursing professionals||Public health nurses at Toshiba Group companies and business sites in Japan (including industrial physicians in FY2020)||March 2021||
115Held concurrently with the conference for industrial physicians in FY2020
|Courses on achieving a lively work style (includes health-related education)||Employees of Toshiba Group in Japan||July 2020||Number of attendees: 67,154
(Attendance rate of 98.5%)
|Category||Type of education||Target||Instructor|
|Statutory education on legal affairs||OHS education per work operation for a new worker or a worker whose operations have been changed||New recruits and employees whose work duties have changed||OHS staff at business sites or staff at the workplace accepting the new employee|
|Training when appointed safety officer||Employees newly appointed as safety officers who are qualified under the Ordinance of the Ministry of Health, Labour and Welfare||Qualified in-house personnel or outside instructor|
|OHS education on foreman duties||Employees promoted to foremen or direct supervisors of workers in operations (excluding operations chief)|
|Special educations for safety and health concerning operations, courses for various licenses, skills training, etc.||The workers engaging in restricted work or their operational chiefs|
|Education in order to enhance individual abilities for safety officer, etc.||Employees with at least five years experience since obtaining qualification, etc.|
|Non-statutory education and training||Health education by age||Employees who have reached the age of 30, 40 and 50||OHS staff at business sites|
|OHS-related education at time of promotion (mental health, etc.)||Employees promoted to managerial positions|
|Education for OHSMS risk assessors||Employees conducting workplace risk assessments|
|OHSMS internal auditor training||Employees appointed as internal auditors at each business site||Outside instructor|
|Education for employees engaged in specified work||Workers engaged in operations involving the risk subject to business site management||Applicable workplaces|
|Workplace emergency response training||Workplace-specific emergencies|
|Simulation of large-scale earthquake at business sites||Employees, resident subcontractors, etc.||Administration departments at business sites|
The frequency of occupational accidents (frequency of lost workdays) of Toshiba Group in Japan in FY2020 was almost the same as that of the previous fiscal year. This is much lower than the national average for the manufacturing industry. The number of occupational accidents in FY2020 was 95 in total, almost unchanged from the previous fiscal year, with 31 cases resulting in lost workdays and 64 cases without lost workdays. The number of fatal accidents involving Toshiba Group employees over the past three years was one (in FY2019). In FY2020, the number of accidents at Toshiba Group overseas totaled 35 (only those resulting in lost workdays), and there was one fatal accident.
The most common types of accidents were falling, reaction to motion/improper motion, caught in/between, and fall from height. Of these, the accidents caused by normal activity of daily life (ex. falling while walking or falling downstairs), make up the majority at 32% of total accidents. In light of the number of accidents occurring from normal activities, we incorporated content aimed at preventing falls in addition to conventional health management information in our Company-wide e-learning program for FY2020, drawing attention to the need for vigilance among all Group employees. The number of accidents where employees were caught in/between was roughly on par with standard years, but there was one fatality stemming from this in FY2019. Therefore, we are working to share information throughout the Group on exactly what happened, the cause and our response to ensure that the same kind of accident does not happen again under similar conditions using similar equipment. As for occupational accident prevention activities, Toshiba’s corporate staff division has set objectives for promoting OHS of Toshiba Group. Based on these objectives, each Group company and business site in Japan formulates promotion goals and plans while sharing their unique challenges, and undertakes actions aimed at preventing occupational accidents.
Lost-time injury frequency rate at Toshiba Group in Japan*
* LTIFR: Lost Time Injury Frequency Rate, the number of lost time injuries occurring in a workplace per 1 million man-hours worked.
* Includes accidents involving part-time workers, fixed-term workers and dispatched workers.
* Due to errors in the figures for FY2019, the figures disclosed in the Sustainability Report 2020 have been revised.
Incidence of work-related accidents (Toshiba Group in Japan)
* Frequency rate of all accidents: The number of accidents occurring in a workplace per 1 million man-hours worked (the sum of those without lost workdays, with lost workdays and with fatalities).
* Injury rate per 1,000 workers (all accidents): The number of lost-time injuries occurring in a workplace per 1,000 workers.
* Includes accidents involving part-time workers, fixed-term workers and dispatched workers.
Accidents by type of accident in FY2020 (Toshiba Group in Japan)
* Includes accidents involving part-time workers, fixed-term workers and dispatched workers.
Toshiba Group takes the fatal accident that occurred in FY2019 very seriously, and will place top priority on the reduction of hazardous risks that could lead to serious injuries and diseases and conduct a risk assessment of all workplaces and tasks with the aim of striving for zero serious accidents on an ongoing basis. Based on the results of this risk assessment, we will review work methods to identify and eliminate risks, and systematically take necessary measures such as improving facilities and providing thorough training for employees to reduce and control such risks.
Measures to Maintain and Enhance Health
Toshiba Group in Japan has set the prevention of lifestyle diseases, enhancement of mental health and prevention of overwork as the basis to achieve them as the top priority measures within the Toshiba Group’s Standards for Health Management. We strive to raise employees’ awareness of the importance of health and take various measures to maintain their physical and mental health from both a high-risk approach*1 and population approach*2.
Toshiba Group overseas is working to maintain and improve the health of its employees in accordance with the actual situation of each country.
- *1 High-risk approach: A method of health management that focuses on people at high risk of disease
- *2 Population approach: A method of health management that focuses on the whole group rather than a specific group to lower the exposure to risk
Response to the COVID-19 Outbreak
Toshiba Group is responding to the changing situation to ensure the safety of customers, suppliers, local communities, employees and their families and business continuity. Toshiba Group is engaged in many businesses and services that sustain society such as social infrastructure, the cornerstone of life. In light of the need to fulfill our responsibilities to society and provide these businesses and services, we are continuing activities at sites engaged in manufacturing, services and distribution with appropriate measures in place to minimize the risk of COVID-19 infection.
In response to the pandemic, the COVID Countermeasures Headquarters was established to manage the situation within Toshiba Group and provide information on measures based on the latest trends and knowledge through internal notices and a dedicated website. We made a decision that in principle employees were to work from home where possible and set a target attendance rate for each job type for workplaces where working from home is viable. To support this policy, we increased the number of lines enabling access to our internal systems.
In line with the rapid rise in the proportion of people working from home, we have strived to inform people of websites containing information about exercise and other ways to alleviate stress, which were most often requested, as well as establishing an online health consultation system run by occupational healthcare staff. For employees that need to go into work, we have made it mandatory to measure body temperature, report to supervisors and wear a face mask to prevent infection.
For employees stranded overseas due to border restrictions, we conduct health-related surveys to confirm employees have access to medication they need and provide necessary support.
Please see “Toshiba Group’s Response to COVID-19” for Toshiba Group’s basic policy and the latest responses to COVID-19.
System for Health Management
Toshiba Group in Japan has held the OHS Management Conference on a regular basis since FY2019 to share the Group’s health-related issues and regular monitoring indicators, or key performance indicators (KPIs), and the top management of each key Group company in attendance are then requested to incorporate those into measures to improve the safety and health management of their employees though the governance line.
As for the system for implementation, the function of providing support in the area of occupational healthcare had been provided by a separate company from FY2002, with related services provided based on a contract with each Group company. In light of the increasing importance of health management under OHS management, however, this system was discontinued in November 2019 and now an occupational healthcare officer is sent to business sites and placed under the direct control of management there (excluding certain companies that employ such officers directly) . This new system enables more tailored and flexible health services to be deployed in line with the challenges facing each business site.
In addition, we launched the Collabo-Health Meeting and started convening meetings in FY2019 together with the Toshiba Health Insurance Association, to study how to promote health measures throughout the Toshiba Group in Japan organically. This meeting aims to accelerate OHS management and enhance health at the various life stages of employees in addition to realizing the Company’s objectives of enhancing corporate value and ensuring a bright and vibrant life for our employees. It is also designed to help achieve the social missions and goals of the Toshiba Health Insurance Association such as optimizing medical expenses.
Toshiba Group’s health management system in Japan (including the role of the Toshiba Health Insurance Association)
Toshiba Group Key Performance Indicators (KPIs)
KPIs for health management were set forth as shown below at the OHS Management Conference for FY2019. We will aim to further improve items which have already attained nationwide target figures and raise the level of items which are yet to achieve targets nationwide. Our varied approach will center on improving the process indicator, lifestyle habits.
Monitor the ratio of each item to the whole
|FY2020 result of Toshiba Group in Japan||Target figure*1
|Outcome indicators||High risk of cerebral heart disease||High blood pressure requiring more than normal consideration||3.8%||7.2%||Achieved|
|High blood sugar requiring more than normal consideration||2.5%||2.5%||Achieved|
|Metabolic syndrome patients||All ages||17.7%||14.5%||Not achieved|
|Over 40||20.4%||13.0%||Not achieved|
|Metabolic syndrome preliminary group||All ages||17.5%||14.1%||Not achieved|
|Over 40||18.7%||12.3%||Not achieved|
|Process indicators||Smoking: Percentage of smokers||24.2%||21.5%||Not achieved|
|Exercise: No. of steps below national average
(equivalent) (5,000 steps or less/day)
|Meals: Percentage of those who do not eat breakfast||27.8%||15.2%||Not achieved|
|Meals: Percentage of those who have a late-night snack (within two hours before going to sleep)||13.9%||14.4%||Achieved|
|Sleep: Percentage of those who are sleep-deprived||21.0%||25.9%||Achieved|
|Drinking: Percentage of those who binge drink||25.0%||14.5%||Not achieved|
*1 National values are calculated from the FY2018 National Health and Nutrition Survey or data from the Ministry of Health, Labour and Welfare for 20-69 year olds.
*2 Toshiba Group makes efforts so that no employees have a daily number of steps clearly below the national average of 5,000 steps (male: 7,636 steps, female: 6,657 steps <data from National Health and Nutrition Survey for 20-64 year olds>) (excluding wheelchair users or those otherwise unable to walk).
Method for Prevention of Brain, Heart and Lifestyle-Related Diseases
As a high-risk approach to preventing lifestyle-related diseases, Toshiba Group in Japan has steadily provided priority support to employees at high risk of developing brain and heart diseases, through such means as work management and health guidance, according to work classification determined based on levels of regular medical checkup data, a shared standard across all Group companies since FY2011. We also run a program to prevent diabetes from becoming severe in collaboration with the Toshiba Health Insurance Association. The effects of these initiatives have started to emerge with a decrease in the percentage of deaths caused by brain and heart disease while still at work and a decrease in people at high risk of high blood pressure and high blood sugar. (Refer to Toshiba Group KPIs)
As a population approach, we have set target values for improving lifestyle habits and have been undertaking measures such as anti-smoking measures, improvements to the canteen menu and providing opportunity to exercise, since FY2013. We introduced a health-related education program for each age group in FY2014 and have been supporting employees to maintain their health according to their stage of life. As a result, numerous lifestyle indices, including levels of smoking and walking, are improving. There is still the need for measures to make further improvements by setting KPIs, however.
In particular, the percentage of patients and those having a high risk of contracting metabolic syndrome (visceral fat syndrome) is on the rise nationwide, and this is a shared issue throughout Toshiba Group. In addition to improving patients and those having a high risk, we aim to prevent others from having the metabolic syndrome by providing specified health guidance led by the Toshiba Health Insurance Association and implementing measures to enhance health guidance as a company.
Mental Health Care
Toshiba Group in Japan was one of the first Japanese companies to address the issue of employees’ mental health and has developed an advanced, comprehensive system in four areas of care to support our employees’ work and daily life. Going forward, we will encourage each individual to consciously maintain their physical and mental well-being, keeping in mind work styles that are now the new normal.
Mental health awareness-raising and educational activities
In addition to the intranet, a PR magazine Kenpo Information published by the Toshiba Health Insurance Association is one of the tools to promote awareness and education about mental health. We also provide e-learning on self-care for Group companies in Japan every year to support employees to self-develop a healthy mind. In FY2020, 67,154 people from Group companies in Japan received the course, marking a 98.5% participation rate. We also distribute materials to employees at manufacturing sites who are unable to take e-learning courses and strive to ensure that all employees of Toshiba Group complete the program.
Examples of e-learning material
Stress checks to build awareness and help with coping
Toshiba Group carries out stress checks with the main aim of getting each employee to recognize and deal with their stress. We have created a unique system linked to our medical checkup system and made it mandatory for employees to undergo stress checks at business sites with fewer than 50 workers in FY2018. By doing so, we are promoting stress checks throughout the Group. As a result of timely follow-up, Group-wide participation rate is higher than the national average (90.2% for FY2020).
All employees whose stress check score exceeds set criteria are asked if they would like to receive consultation, and those interested receive advice on how to better deal with stress.
Managers are informed through educational programs, messages from top management and other means about the importance of paying attention to their workers and talking to them in order to detect any unusual signs that imply poor mental health. In order to raise health and safety awareness at each workplace and in each team, we have been promoting communication by holding workplace meetings.
Mental health education for management
Since 1977, Toshiba began training managers as listeners, and has implemented mental health education for managerial ranks in response to the trend of the times.
At present, management at each business site can take workplace care seminars at the time of promotion as well as courses on mental health-related topics at the in-house training center. The management seminars deal with the Company’s obligation to ensure safety, which is of utmost importance, key points to prevent the abuse of power in line with a revision to the law in FY2019, as well as the importance of self-care for the busy managers themselves.
Examples of materials for the management seminar
Feedback of workplace stress check charts to managers (stress check)
Stress checks are conducted in organizations with more than 10 employees within a Group company. We provide feedback on these stress checks to managers (and other workers in positions of authority) in the form of a workplace stress check chart that shows the relative stress levels of employees in the organization*. These charts serve as sources of ideas for managers on how to make improvements in the workplace. Each manager then implements the improvement measures with the support of industrial healthcare professionals and the administration division if required. Five years have passed since the system started and a number of excellent improvement practices have been accumulated. By sharing such measures at each Group company, we aim to enhance the level of stress management throughout the entire Toshiba Group in Japan.
* Cumulative results for the workplace stress check charts for the Toshiba Group show that we are roughly at the national average for workload control and supervisor/colleague support.
Care by Industrial Healthcare Professionals at Business Sites
Industrial healthcare professionals (including industrial physicians, public healthcare nurses and professional psychologists) offer support for the independent self-care (primary prevention) of employees through various interviews (providing measures to follow-up medical examinations, discussions with employees working excessive overtime, etc.) and by providing opportunities for consultation. As a coordinator, they work to promote early detection and treatment of employees suffering mental health issues (secondary prevention) and smooth return to work and recurrence prevention for those who have taken leave (tertiary prevention) in cooperation with the workplace, the administration division, households and medical institutions, as required.
Return-to-Work Support Program
Toshiba Group was one of the first companies in Japan to start a return-to-work support program in FY2003 with the aim of ensuring appropriate tertiary prevention for persons who have taken leave for mental illness reasons. The program was revised in FY2011 to ensure that employees make a smooth return to work after taking leave and do not suffer a relapse. Industrial healthcare professionals coordinate with the employee’s doctor, workplace members and family to devise appropriate working hours, place and job style.
Use of Other Resources to Provide Employee Care
Industrial healthcare professionals at each business site play a central role in building a network with local external medical institutions and return-to-work facilities to make sure employees in need of treatment receive the appropriate medical care. Those sites that are small in scale and do not have resident industrial healthcare professionals liaise with the local occupational health support center to supplement the care otherwise provided by industrial healthcare professionals.
Company-wide, we disseminate information regarding the different consulting services established to meet the circumstances and environment of the person needing advice through various media such as self-care e-learning material, corporate and in-house health insurance association newsletters and our website.
Establishment of Outside Consultation Services
Toshiba Group was one of the first companies in Japan to introduce an outside Employee Assistance Program (EAP) in 2000. The program has now been taken over by a mental and physical health consultation service that is offered 24 hours a day and is run jointly by the Toshiba Health Insurance Association and Toshiba.
The service covers such areas as mental and physical health problems, childcare and nursing care provided by telephone, email or in-person counseling, while ensuring privacy. The long-standing service is available to employees as well as their families, and quite a few inquiries have been made.
Health Management for Employees Working Excessive Overtime
While the first principle of Toshiba Group in Japan is to transition to a working style in which employees are not expected to do overtime (work style reform), the Group has also been working to prevent health problems caused by overtime work since before the revision to the Industrial Safety and Health Act in 2006. For example, employees who work 80 hours or more overtime per month are required to receive health guidance from industrial physicians (interview guidance for employees working excessive overtime).
This standard sufficiently meets the requirements of the revised Industrial Safety and Health Regulations enforced in April 2019.
Health Management of Employees Stationed Overseas
Toshiba Group in Japan has a specialized division to support the health management of employees who work overseas. In addition to medical checkups prior to the posting and upon return in accordance with the law, we have made it compulsory to have a checkup once a year while away, including for the employee’s family. We are taking steps to ensure employees stationed overseas receive the same level of health management support as our employees in Japan based on the results of each individual’s medical checkups. The services include providing employees and their family members with optimal support in line with each county’s medical care system such as consultation and information on local medical institutions and arranging emergency transport.
We are taking a flexible approach to medical checks for employees who work overseas amid the COVID-19 pandemic (FY2020 and possibly beyond) with the understanding that checkups will be administered as soon as the situation improves in consideration of difficulty traveling between countries, conditions of local medical services and the risk of infection.
Infectious Disease Countermeasures
Toshiba Group compiles the latest information gathered from various sources that include the Ministry of Foreign Affairs, companies specializing in safety crisis management overseas and international medical care, international risk-related media and in the field concerning outbreaks of infectious diseases in foreign countries and their spread, and distributes it to those stationed in relevant countries in order to alert them on such risks. Toshiba Group in Japan also gives guidance to employees assigned to work overseas and their accompanying families, on medical, safety, infectious disease measures and other information on life overseas. Once overseas assignment is confirmed, a briefing is held, including prior medical checkups and shots of vaccination. New recruits in Japan are provided with booklets containing information about HIV/AIDS. Along with other awareness-raising programs covering topics such as the prevention of HIV infection, the Group calls for the prohibition of unfair discrimination due to insufficient knowledge about the disease. In addition, business sites cooperate with the government for rubella antibody tests for target age groups by providing the venue of medical examination.
Evaluation by External Parties
As a result of our health-related efforts, we were selected by Nippon Kenko Kaigi* as the 2022 Certified Health and Productivity Management Organization Recognition Program; namely, Toshiba and its key Group companies, Toshiba Lighting & Technology Corporation, Toshiba Carrier Corporation and its group companies, Toshiba IT & Control Systems Corporation, Toshiba Plant Systems & Services Corporation, and Toshiba Communications Infrastructure Systems Corporation (Large enterprise category) as well as Toshiba Precision Corporation (Small- and medium-sized enterprise category). Further, Toshiba Lighting & Technology was also selected in the White 500 as one of the top 500 companies based on health and productivity management survey results.
* An entity comprising private organizations such as economic groups with the support of the Ministry of Economy, Trade and Industry
OHS Management in the Supply Chain
Toshiba Group promotes its procurement activities in accordance with the United Nations Global Compact (UNGC) and the Responsible Business Alliance (RBA) Code of Conduct. We also ask our suppliers to respect basic human rights and to realize safe and clean workplace environments in their business activities. We explain and request all our suppliers to comply with the Toshiba Group Procurement Policy which includes consideration for human rights, labor, OHS in their operations.