Strengthening Customer Support Capabilities through the CS Competition

Toshiba IT Services Corporation

Toshiba IT Services Corporation holds a CS Competition in which employees compete to demonstrate their task competence, manners, and skills in various service activities. This competition is derived from the “Maintenance Technology Contest,” which was held starting in 1987 and later revived in 2007 with the aim of “bringing back the good culture of the past and realizing a cheerful, energetic company” as well as “realizing a company that customers and their families can be proud of.” It has become a place both to demonstrate advanced technical skills and to take the next step forward for young engineers.
In FY2024 (the 31st event), 32 people competed in 4 categories^*, with 558 people attending, including customers and employees from Toshiba Group companies. By sharing the competence of the competitors, we are working to improve Employee Satisfaction (ES) and thus Customer Satisfaction (CS).

• “Business negotiations,” “system operation,” “telephone answering,” and “maintenance techniques.”