Aiming to be the Contact Center of Choice through Visualization

Toshiba IT-Services Corporation

January 2022, Toshiba IT-Services Corporation relocated its contact center functions from Fuchu City in Tokyo to Shinkoyasu in Yokohama City, Kanagawa Prefecture. In order to provide support that meets the needs of our customers in their business environment, we created a single point of contact for general inquiries and a point of contact for issues and offer support for a wide variety of products, including business systems, storage, networks, and servers. To facilitate smooth service, we brought together engineers involved in after-sales support at the Shinkoyasu office and made it a base for technical support. Furthermore, during tours, we provide demonstrations utilizing tools to introduce aspects from telephone service to dispatching maintenance personnel and providing on-site technical support as a visualization of our services. We aim to be the contact center of choice by sharing value with our customers.