Connecting Directly with Customers to Provide Security and Peace of Mind

Toshiba Elevator and Building Systems Corporation

Toshiba Elevator and Building Systems Corporation has established Service Information Centers in Tokyo and Osaka. These Centers serve as command centers for maintenance services by collecting and sharing information on approximately 110,000 elevators and buildings facilities nationwide, 24 hours a day, 7 days a week. The system we have established enables the Centers to provide full backup even in the event of a failure or disaster, in cooperation and collaboration with the Company’s branches nationwide. As part of its CS activities, Toshiba Elevator and Building Systems Corporation has set up a booth where customers can experience the Service Information Centers and learn about their initiatives in areas such as operations, monitoring, and disaster response. In FY2024, about 2,100 people visited the Centers.