- Language media analysis
- Knowledge organization
RECAIUS™ knowledge processing technology
Achieves business AI solutions based on case data.
- Extracts some features from case data comprising natural text and sensor data, and analyzes/accumulates relationships among these features. It then becomes possible to search and present similar cases by comparing accumulated cases and the features of current conditions.
- Based on past cases and the knowledge of experts, the results can be used in business AI solutions; e.g., for troubleshooting, preventative measures, and knowledge sharing.
Applications
- Support troubleshooting and avoid inspection omissions in facilities maintenance.
- Avoid diagnostic omissions and errors in medical checkups.
- Avoid and resolve problems in long-term care operations.
- Support consultations and sales when meeting with customers.
Benchmarks, strengths, and track record
- DiGiTAL T-SOUL Vol. 30 #4
Increasing efficiency using “RECAIUS™ Knowledge Editor” for creating and updating FAQ: Workstyle innovations by leveraging knowledge through AI: (Toshiba Digital Solutions Corporation) (in Japanese)
Inquiries
Toshiba Digital Solutions Corporation
ICT Solutions Division, RECAIUS Engineering Dept. (in Japanese)
References:
- DiGiTAL T-SOUL Vol. 30 #2
Using FAQ as knowledge: RECAIUS™ Contact Center Plus (Toshiba Digital Solutions Corporation) (in Japanese) - DiGiTAL T-SOUL Vol. 30 #4
Increasing efficiency using “RECAIUS™ Knowledge Editor” for creating and updating FAQ: Workstyle innovations by leveraging knowledge through AI: (Toshiba Digital Solutions Corporation) (in Japanese) - Toshiba Review, Vol. 75, No. 5 (September 2018)
Special Feature 2: Workstyle innovations targeted by Toshiba’s communication AI “RECAIUS™”
Customer contact support technology that transforms in-house audio and text information into value
