Inquiries concerning Personal Data Protection

With respect to the inquiries from customers concerning their personal data and inquiries concerning products and services, please refer to Product Inquiries.(Link to a list of inquiries on Toshiba Corporation.)

Please read the following notes before making an inquiry.

Toshiba Infrastructure Systems & Solutions Corporation
Personal Data Consultation Office

Inquiry formInquiry form

Personal data received from customers at the time of inquiries is encrypted and protected by SSL. You might not be able to access the page from browsers that do not support SSL or from an intranet due to firewall settings.

To access an Inquiry form.



Business Hour: 9:00-11:30, 13:00-17:00
(except Saturdays, Sundays, public holidays, during the year-end or New Year holidays or other company holidays)


HR & Administration Div. Personal Data Protection Group

Toshiba Infrastructure Systems & Solutions Corporation
72-34 Horikawa-cho, Saiwai-ku, Kawasaki, Kanagawa 212-8585

Important Considerations before Making an Inquiry

Please make your inquiry after consenting to the following:

  • In order to respond to your inquiry, TISS will use the personal data you have provided.
  • TISS Group companies or contracted vendors may use your personal data within the scope of the stated purpose of use.
  • You can request the disclosure, correction, or deletion of your personal data. When making such a request, please contact TISS as detailed above or issue a request in writing after referring to the Procedures concerning Requests for Disclosure etc. by Documents.
  • Depending upon the content of your inquiry, TISS may respond by means other than e-mail. TISS may not be able to respond to inquiries or questions if the personal data you input are incorrect.
  • The response from TISS to you is intended solely for your personal use. Please refrain from the transfer or secondary use of the response in part or whole.
  • To find out about TISS's stance concerning the handling of personal data in general, please visit the Personal Data Protection Policy page.
  • If you are under 16 years of age, you should make an inquiry only after obtaining the consent of your parent or guardian.
  • TISS will respond to inquiries received on Saturdays, Sundays, public holidays, during the year-end or New Year holidays, or on company holidays on or after the following business day.