Tokyo—Toshiba Corporation (TOKYO: 6502) has joined the Engagement and Remedy Platform operated by Japan Center for Engagement and Remedy on Business and Human Rights (JaCER) as a regular member, and is ready to receive complaints and grievance reports on business and human rights issues through the platform from today.

The Engagement and Remedy Platform is a non-judicial platform for grievance redress that is compliant with the United Nations Guiding Principles on Business and Human Rights. Member companies respond to complaints and grievance reports received through the platform with the support of JaCER.

Toshiba’s long-standing commitment to conducting business that respects human rights is guided by the Basic Commitment of the Toshiba Group, and reflected in Article 1 of its Standards of Conduct, “Respect for Human Rights.” The company has whistleblower systems in place for employees—the Toshiba Hotline, Toshiba Group Overseas Misconduct Reporting System and Audit Committee Hotline—plus the Clean Partner Line, which suppliers can use to report attempted compliance violations by Toshiba Group employees involved in procurement transactions. Membership of the Engagement and Remedy Platform strengthens Toshiba’s ability to respond to human rights violations by providing a mechanism for receiving complaints and grievance reports from a wide range of stakeholders other than Toshiba Group employees, including people subjected to human rights violations and victim-support groups (including such groups representing Toshiba Group employees). It also positions the Group to strengthen human rights initiatives throughout its value chain. 

■JaCER web site: https://jacer-bhr.org/en/application/index.html