Problem-Solving Dialogue Technology

Toshiba has developed an advanced spoken dialogue technology for human-machine dialogue systems designed to infer the intentions of users' utterances and assist in resolving their problems.

Problem-solving knowledge is one of the most important components of dialogue technology. We have constructed a knowledge base that consists of a set of three pieces of information—target, action, and reason—using a purpose information extraction technology. When a user speaks to a dialogue system about a problem, this technology steers the dialogue toward solving the problem presented.

We are now working to automate the acquisition of problem-solving knowledge, and aim to launch a dialogue system and services using the newly developed dialogue technology.

Outline of problem-solving spoken dialogue system