Toshiba AI Technology Catalog

  • Language media analysis
  • Speech dialogue

LLM dialog agent

Appropriately present work procedures even for inquiries from workers with little experience, and improve operating efficiency.


  • Responds to questions referencing information from manuals and other work documents.
  • Enables appropriate responses even to vague questions through coordination between response generating AI and response assessment AI.

Applications



  • Quickly resolves questions in office work
  • Supports troubleshooting in manufacturing or maintenance workplaces
  • Reduces inquiries to support centers by acting on behalf of operators

Benchmarks, strengths, and track record



  • Assuming facilities maintenance work, evaluates chatbots in the use case presenting solutions to questions about unclear points arising in that work.
  • Confirms effects by comparing performance of a chatbot with response generating AI only (conventional technology) and a chatbot that uses response assessment AI (Toshiba’s technology).

Inquiries



Contact the Toshiba Corporate Research & Development Center

Please include the title “Toshiba AI Technology Catalog: LLM dialog agent” or the URL in the inquiry text.
Please note that because this technology is currently the subject of R&D activities, immediate responses to inquiries may not be possible.