- Language media analysis
- Speech dialogue
LLM dialog agent
Appropriately present work procedures even for inquiries from workers with little experience, and improve operating efficiency.
- Responds to questions referencing information from manuals and other work documents.
- Enables appropriate responses even to vague questions through coordination between response generating AI and response assessment AI.
Applications
- Quickly resolves questions in office work
- Supports troubleshooting in manufacturing or maintenance workplaces
- Reduces inquiries to support centers by acting on behalf of operators
Benchmarks, strengths, and track record
- Assuming facilities maintenance work, evaluates chatbots in the use case presenting solutions to questions about unclear points arising in that work.
- Confirms effects by comparing performance of a chatbot with response generating AI only (conventional technology) and a chatbot that uses response assessment AI (Toshiba’s technology).
Inquiries
Contact the Toshiba Corporate Research & Development Center
Please include the title “Toshiba AI Technology Catalog: LLM dialog agent” or the URL in the inquiry text.
Please note that because this technology is currently the subject of R&D activities, immediate responses to inquiries may not be possible.
