Toshiba AI Technology Catalog

  • Speech dialogue
  • Advice

Q&A dialog

Automatically creates chatbots that respond to user questions based on FAQs.


  • Automatically creates chat bots that respond to user questions based on FAQs.
  • Even when the user asks an ambiguous question, the system can treat with the paraphrasings and respond to narrow down the candidate answers.

Applications



  • Respond to questions about the details of office work.
  • Respond to user questions at call centers or as part of Internet services.
  • Provide support when questions arise in manufacturing or maintenance workplaces.

Benchmarks, strengths, and track record



  • There are no competitor products with a system that can provide keywords to narrow down candidate responses.
  • Toshiba Digital Solutions Corporation has incorporated the system into the new “Komendori® Scenario-less AI chatbot service”

Inquiries



Please include the title “AI Technology Catalog: Q&A dialog” or the URL in the inquiry text.
Please note that because this technology is currently the subject of R&D activities, immediate responses to inquiries may not be possible.

References:

  • “A Q&A dialogue system that can be built automatically based on FAQs”, Japanese Society for Artificial Intelligence Special Interest Group on Spoken Language Understanding and Dialogue Processing (SIG-SLUD)