Inquiries concerning Personal Data Protection at Toshiba

With respect to the inquiries from customers concerning their personal data and inquiries concerning products and services, please refer to Product Inquiries.

Please read the following notes before making an inquiry.

Toshiba Corporation Personal Data Consultation Office

Inquiry form

To access an Inquiry sheet

Personal data received from customers at the time of inquiries is encrypted and protected by SSL/TLS. You might not be able to access the page from browsers that do not support SSL/TLS or from an intranet due to firewall settings.



Business Hour: 9:00-11:30, 13:00-17:00 (except Saturdays, Sundays, public holidays, during the year-end or New Year holidays or other company holidays)


Personal Data Protection Group
Toshiba Corporation
1-1-1 Shibaura, Minato-ku, Tokyo 105-8001

Important Considerations before Making an Inquiry

You should make your inquiry after consenting to the following:

  • In order to respond to your inquiry, Toshiba will use the personal data you have provided.
  • Toshiba Group companies or contracted vendors may use your personal data within the scope of the stated purpose of use.
  • You can request the disclosure, correction, or deletion of your personal data. When making such a request, please contact Toshiba as detailed above or issue a request in writing after referring to the Procedures concerning Requests for Disclosure etc. by Documents.
  • Depending upon the content of your inquiry, Toshiba may respond by means other than e-mail. Toshiba may not be able to respond to inquiries or questions if the personal data you input are incorrect.
  • The response from Toshiba to you is intended solely for your personal use. Please refrain from the transfer or secondary use of the response in part or whole.
  • To find out about Toshiba's stance concerning the handling of personal data in general, please visit the Personal Data Protection Policy page.
  • If you are under 16 years of age, you should make an inquiry only after obtaining the consent of your parent or guardian.
  • Toshiba will respond to inquiries received on Saturdays, Sundays, public holidays, during the year-end or New Year holidays, or on company holidays on or after the following business day.