At first, we introduce an solution for remotely monitoring and managing equipment. This is work performed by the equipment manufacturer, and, at the same time, by client companies such as the factories and plants that use the equipment. We offer an Asset IoT Cloud Service for Equipment Manufacturers and an Asset IoT Cloud Service for Factories for monitoring and operation. They can be used to reduce the number of times maintenance service personnel go onsite to service equipment and the amount of time they spend on-site, helping reduce the risk of COVID-19 infection. We have also begun providing a data platform to make these solutions even easier to use.
* An Asset IoT Cloud Service for Equipment Manufacturers is introduced in detail in the fourth article of Vol. 32 and an Asset IoT Cloud Service for Factories and the data platform are introduced in detail in the fourth article of this article.
Another of our solutions is a Distributed Co-simulation Platform for developing automobiles on the cloud. It combines software developed by various companies to perform overall vehicle operation verification on the cloud, instead of through the use of prototype vehicles, as done in the past. This automobile development environment is the perfect fit for the new normal. This innovative solution protects the confidential design information of individual companies while making it possible to create digital prototypes together, remotely, thereby improving automobile development efficiency.
* Distributed Co-Simulation Platform is introduced in detail in the second article of Vol. 31.
Another of our initiatives was announced in the August 2020 meeting of the Anti-Covid-19 Tech Team, led by Minister Yasuhiro Nishimura. This initiative consists of a solution for detecting and issuing notifications regarding crowding, closed spaces, and fevers, built in co-creation with various companies, and the ifLink Open Community, a community created by this solution. ifLink is an IoT platform that modularizes various IoT devices and web services, making it easy for anyone to combine them freely and create convenient systems. Together with members of this community, they are using ifLink to continue to engage in activities tailored to current conditions.
* ifLink and ifLink Open Community activities are introduced in detail in the second article of Vol. 34.
Now, we introduce a automation and intelligence application solution that uses Toshiba’s AI technologies. First is “RECAIUS Contact Center Plus.” As COVID-19 makes business operation more difficult, contact centers strive to continue to meet the needs of their customers by spacing operators apart and redesigning work shifts. RECAIUS Contact Center Plus provides support for these contact centers. For example, this solution automates and applies intelligence to various functions, such as converting the inquiries being handled by operators into text in real time to visualize it, using AI to automatically search for and display corresponding FAQ* entries, and visualizing inquiry trends. This helps improve efficiency in the face of the rapidly growing number of online inquiries.
* FAQ: Frequently Asked Questions
* RECAIUS Contact Center Plus is introduced in detail in the second article of Vol. 30.
In addition, an AI automatic image inspection package helps automate inspection work, which has previously relied on the use of tremendous numbers of inspection personnel, but which COVID-19 has made difficult by preventing people from gathering in large numbers. This solution uses Toshiba’s AI technology, learning from image data for non-defective products and determining if inspected products are non-defective or defective. It is highly efficient and helps achieve greater inspection judgment accuracy in a short amount of time.