Privacy Policy

Toshiba Energy Systems & Solutions Corporation (hereinafter, "the Company") has been engaged in energy-related business such as power generation, transmission, and distribution since the Meiji Era. In the field of energy and infrastructure, there is a growing demand for the spread of renewable energy and addressing aging infrastructure. In response to these challenges, the Company leverages the "power of data" to provide society with valuable products and services.
The Company recognizes that data, including personal information obtained from stakeholders in the course of these activities, is an important asset of each stakeholder and also an important asset to the Company, leading to creation of new value. The Company shall appropriately protect personal information in accordance with the following basic policy.

  • 1-1. The Company shall comply with the Act on the Protection of Personal Information, related laws and regulations, guidelines established by the government, and other standards. Additionally, the Company shall establish a personal information protection management system in accordance with the Japanese Industrial Standard "Personal information protection management systems - requirements" (JIS Q 15001), develop internal regulations based on it (hereinafter, "Company regulations"), and ensure the proper implementation and maintenance of the personal information protection management system while continuously striving for improvement.
  • 1-2. The Company shall designate managing responsible persons for each department that handles personal information, establish a system to appropriately manage personal information, and ensure that officers and employees are familiar with and strictly adhere to the Company regulations.
  • 1-3. The Company shall handle personal information within the scope of purposes explicitly stated to customers and shall take measures to prevent unauthorized use beyond the intended purposes. Further, the Company shall not disclose or provide to third parties personal information provided by customers without the consent of the customer or a justifiable reason.
  • 1-4. The Company shall strive to maintain personal information in an accurate and up-to-date condition and shall take measures to prevent unauthorized access, leakage, loss, destruction, and damage to personal information. The Company shall continuously implement improvements and corrections to enhance information security.
  • 1-5. In cases in which the Company consigns all or part of the handling of personal information to a third party, the Company shall provide necessary and appropriate supervision to ensure the secure management of entrusted personal information by the subcontractor.
  • 1-6. The Company shall strive to provide appropriate and prompt responses to complaints and inquiries regarding the handling of personal information. In addition, the Company shall appropriately and promptly respond to requests for disclosure, etc., of disclosed personal information possessed by the Company (notification of the purpose of use, disclosure, correction, addition, or deletion of content, suspension, correction, or deletion of use of personal information, suspension of provision to third-parties, disclosure of third-party provision records).

Established: October 01, 2017
Revised: June 01, 2023
Toshiba Energy Systems & Solutions Corporation
Taro Shimada, President & CEO

<Personal Information Complaints and Consultation Desk> * Please also direct inquiries regarding this policy here.

HR & Administration Division, Toshiba Energy Systems & Solutions Corporation
Contact: 72-34, Horikawa-cho, Saiwai-ku, Kawasaki-shi, Kanagawa, Japan 212-8585
Telephone: 044-576-4716/Fax: 044-548-9512
Inquiries from the website: Inquiries Concerning Personal Data Protection

The basic policy pertains to the handling of personal information by Toshiba Energy Systems & Solutions Corporation in Japan. Please contact our affiliates in Japan and our local corporations overseas for their respective personal information protection policies.

Purposes of Use, etc., of Personal Information by the Company

1. Revision

The Company may revise the Privacy Policy to better protect customers' personal data and to comply with changes in the applicable laws and regulations. Important changes and notices related to personal data protection will be posted in News Release.

2. Intended Use of Personal Data

Please refer to Intended Use of Personal Data for information regarding the intended use of personal data possessed by the Company.

The main business domains in which the Company utilizes personal data are development, manufacturing, and sale of products, systems, and services related to energy business.
When the Company obtains personal data from customers in relation to specific products or services, it clearly indicates, in advance, the purpose for which the personal data is intended to be used. The Company uses the provided personal information within the scope of the stated purpose of use.
If there is a need to use a customer's personal data beyond the scope of the stated purpose, the Company notifies the customer and obtains the customer's consent before using the information for that purpose. In the case of personal data that has been contracted from other companies, the Company uses the data within the scope of the contract with that company.

3. Provision of Personal Data

  • 3-1. The Company shall not disclose customers' personal data to third parties except in the following cases.
    1. 3-1-1. When the customer has given prior consent to the disclosure
    2. 3-1-2. When complying with laws and regulations
    3. 3-1-3. When it is necessary for the protection of human life, human health, or property, and it is difficult to obtain the consent of the customer.
    4. 3-1-4. When the Company consigns the handling of personal data to a third party within the scope necessary to achieve the purpose of use
    5. 3-1-5. When another entity takes over the relevant business due to a merger, company split, transfer of business, or other reason
  • 3-2. In cases in which it is judged that it is appropriate to have affiliated companies or distributors respond to customer inquiries about products, repairs, or services, the Company may provide the customer's address, name, telephone number, etc., to such affiliated companies or distributors with the customer's consent.

4. Requests for Disclosure, etc., of Retained Personal Data and Third-Party Provision Records

The Company complies with customer requests for notification and disclosure of the intended use of possessed personal data, and for correction, addition, or deletion of content, suspension or deletion of use, suspension of provision to third parties, and disclosure of records of provision to third parties ("requests for disclosure, etc."). Please refer to Personal Data Possessed by the Company or Records of Provision to Third Parties for detailed procedures. The Company will respond promptly. Please note that there is a fee for requests for disclosure and requests for notification of the intended use.

5. Inquiries Concerning Personal Data

  • 5-1. For inquiries and complaints regarding your own personal data, please contact the inquiry/complaint desk for the specific product or service for which you have registered your personal data.
  • 5-2. Direct inquiries about the Privacy Policy in general or regarding the department with which your personal data has been registered to Inquiries Concerning Personal Data Protection.

Further, please be advised that we may record telephone conversations with customers in order to accurately understand the details of requests/inquiries.

6. Request to Customers Under 16 Years of Age

When customers under age 16 provide their personal data to the Company, we ask that it be done with the consent of the individual's parent or guardian.

7. Notice Regarding the Company's Websites

  • 7-1. Notes on Using Services
    Please note that some services provided by the Company (including services on websites operated by the Company) require the customer to provide personal data and will be unavailable if that information is not provided.
  • 7-2. Encryption of Transmissions
    When customer's provide personal data on the website, the Company uses encryption technology to protect the personal data during transmission.
    Please note that it may not be possible to accessed the desired page from browsers that do not support encryption technology.
  • 7-3. Use of Cookies and Web Beacons
    The Company uses cookies and web beacons to provide better service on the website. For details, please refer to Use of Cookies, Web Beacons and Other Technologies.
  • 7-4. Links
    The Company assumes no responsibility for the security of customers' personal data on other companies' websites that are linked from the Company's website. Please check the privacy policies, etc., of linked websites operated by other companies.

Established: October 01, 2017
Revised: June 01, 2023
Chief Privacy Officer
General Manager, HR & Administration Division